MSC Cruise Reviews

My family and I toke a MSC CRUISE in 2019 and I was in love , my favorite cruise ever !!! Same ship : seaside … now we didn’t have a good experience at all ..the ship is beautiful but the service was terrible and employees very rude … number 1- they change my room and my luggage of course has the old room number … no body know what happened with our stuff till I remembered and I had to ...

I thought this would be a lovely cruise for a long weekend getaway with my husband with the hopes we could go several times throughout the year. NEVER AGAIN!! Service was terrible. On the island all of the bars were understaffed, rude, and inexperienced. At each bar we scanned the menu for what cocktails were available and was told every time at 3 of the bars they don’t have, can’t make, didn’t ...

The price, number of cays and destination were reasons for choosing. The lines for food and beverages were long. Often the buffets were closed or out of options. They ran out of ice and even water at the bar on their private island. I bought a cabana that evidently I shouldn’t have even though their app let me. So, they had to find another one, which was quite the hassle. Their lagoon closed ...

We flew down from NY to give MSC a try. I've cruised multiple times on NCL, once on Royal Caribbean, and spent 3 months on. Semester a Sea, years ago. The Seaside itself is a nice, modern ship. All of the facilities are in good repair and are quite attractive. The reality for this ship at present is that the Seaside is very understaffed. 15-30 waits at every bar. The late dinner seating had a ...

Would give negative score if was possible. We wanted to try something different, just stick with your favorite cruise line. Will never sail MSC EVER AGAIN!!! Food undercooked, never changed,had the same food for 4 days. Not what most normal people would eat. I'm really scared will end up with food poisoning. No decent dessert, had to pay for anything good. Wish I would have researched a little ...

When the profit is the only thing... The room smells bad for the cruise duration and they didn't manage to resolve it. The ship is almost all cabin to maximize the profit and it ended that we had to stay in line for everything, especially the buffet, a nightmare. The staff is not efficient, you have to struggle to find a waiter to make an order and we had to call to have the room cleaned ...

We have fortunately been on a few cruises with different cruise lines and unfortunately this time was nowhere near as good. We had a party of 8 people all booked under one name. When the times were issued for embarkment MSC had split us into 2 parties with different arrival times.We called to change this but was told it was impossible. This caused us stress but in fact we were all able to board ...

Price was great but you get what you pay for. I do not think that MSC is ready for American primetime. Internet technology that is hit and miss. Internet did not work half the time, apps that did not work, card keys that did not function, and electronic billing that was all over the place. Customer service was terrible. Stand in line for an hour and get a shrug, and we will fix it before the ...

Unfortunately this was the worst experience for me and my family on a cruise ship. Since the moment we got to the terminal it was a complete chaos. It took us 1 and a half hour standing in the sun just to get into the terminal because of a “system problem” The ship ran out food, ice creams, cheesecake, hamburger buns, coronas, Baylee’s, etc. Dinner at the buffet one day was pizza, salad and ...

We were booked through a travel agent. Worse cruise line ever! Unorganized, we wasted more time in lines than enjoying a cruise. Everyone we spoke to said they would NEVER sail on with this cruise line. Service, crew’s attitude unacceptable! We waited 3 hours to check in, we did express check out ended up waiting 2 hours to check out. We were in line and then they let late people jump the line. ...